Effective Date: 24 August 2026
Entity: Makhills Health Pty Ltd (“we”, “us”, or “our”)
Location: Perth, Western Australia
Makhills Health Pty Ltd is committed to protecting your privacy and managing your personal and sensitive information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and applicable healthcare records legislation in Western Australia.
1. Information We Collect
To provide tailored disability, complex clinical, and community support services, we may collect the following types of information:
Personal Details: Name, date of birth, address, email address, phone number, and emergency contact details.
NDIS & Administrative Data: NDIS participant number, plan management type, support coordinator details, and funding details.
Sensitive & Health Information: Health conditions, care plans, medical history, clinical records, risk assessments, and support worker preferences (such as language, gender, or cultural requirements).
2. How We Collect Information
We collect information directly from you or your authorised representatives through:
Website contact, enquiry, and referral forms.
Phone, email, or in-person intake consultations.
Documents provided by Support Coordinators, Plan Managers, or healthcare professionals (with your consent).
3. Use and Disclosure of Information
We use your information solely to deliver safe, tailored, and high-quality support services. This includes:
Assessing care needs and creating individualised support plans.
Matching suitable support workers and clinical staff.
Communicating with you, your nominees, support coordinators, or health professionals involved in your care.
Meeting administrative, legal, and reporting obligations.
We do not sell, rent, or trade your personal information. We only disclose personal information to third parties (such as allied health professionals or plan managers) when required for your care, with your consent, or as required by Australian law.
4. Data Storage and Security
We take reasonable steps to protect all personal and health information from misuse, interference, loss, unauthorized access, modification, or disclosure. Information is stored securely in password-protected, encrypted systems with access restricted to authorised personnel who require the data to perform their duties.
5. Accessing and Correcting Your Information
You have the right to request access to the personal information we hold about you and to request corrections if you believe the information is inaccurate, out of date, or incomplete. To make a request, please contact our privacy officer using the details below.
6. Contact Us or Make a Complaint
If you have questions about this Privacy Policy, wish to update your details, or have concerns about how your privacy has been handled, please contact us:
If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at
www.oaic.gov.au.
